NOVO Eyeshadow Palette

Due to the unique products we offer and our continuously low prices, all our items come directly from the manufacturer. All orders are shipped within 48 hours of you placing the order.

The typical delivery timeframe is between 3-5 working days when ordering the most popular products. However please do allow 7-20 working days for delivery on all of our products, however, these may arrive sooner.

All orders are shipped with a tracking number so that you can track your product every step of the way. Some packages may be faced with delays beyond our control such as customs or postal delays.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

How long does it take for an order to arrive?

This depends on the product ordered.  Most of our items are shipped directly from our local suppliers and around the world to offer you the best quality and optimum price. Many items will arrive within 3-5 working days, however please allow 7-20 working days for delivery. Please do not panic if it does not show up immediately, it’s on its way.

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out. Tracking numbers will be updated 1-3 business days after your order has been SHIPPED.

How do I track my order?

If we include tracking information with your order, you can view it from the shipping confirmation email that we sent you. By entering your tracking number, you will see an estimated delivery date under the order details.

I ordered 2 or more items, but only received one… where’s my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the other. So, don’t panic if you don’t receive all of your items at once…they are on their way to you.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

I have a question that wasn't answered, can you please help?

Absolutely! we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks